Yes, you heard correctly! Our Vocalocity support pages have undergone a fancy new facelift. In a committed effort to improve your customer support experience, we found it vital to provide you with an all-in-one destination for easy access to all of your Vocalocity utilities. We are excited to introduce you to the Vocalocity Customer Support Portal & Knowledge Base.
Vocalocity Support Portal Features Include:
Find Articles Keyword Search – Fast.
Know what you’re looking for? Pull up all relevant documentation in a snap with our Find Articles Keyword Search sidebar. Find articles, tips, FAQs and user guides quickly and easily.
Recent Items List – Convenient.
Your most recent activities, at a glance. Can’t remember the name of that helpful article you read a couple days ago? No keywords coming to mind? Find it conveniently listed in your Recent Items list.
Access to My.Vocalocity User Interface – Easy.
Log in and manage your Vocalocity account directly. Add or edit users and extensions, view call logs, and edit your greetings from your Vocalocity User Interface – all easily accessible from the new Customer Support Portal!
FAQs & Knowledge Base – Comprehensive.
More robust than ever, the Vocalocity Customer Support Portal has all instructional documentation, video tutorials, and FAQs, all in one place, right at your fingertips.
INTRODUCTING OUR FAVORITE NEW FEATURE:
Case Management & Tracking – Online in Real-Time.
Submit cases quickly and easily online and monitor the status of your inquiries in real-time! Need to edit your account? Porting a new number? Need troubleshooting assistance? Want to check the status of an existing case? We have you covered! Our new Case Management & Tracking system is available to you online, anytime, and in real-time!
We are excited to reveal our new Vocalocity Customer Support Portal, and invite you to check out our new look for yourself! Everything you need, all in one place. Log in today & enjoy! (Sorry, customers only beyond this point J )
To access our Knowledge Base: http://support.vocalocity.com
To see real-time status of our platform: http://status.vocalocity.com
Be a part of the in-crowd. Join the Vocalocity Twitter, Facebook & LinkedIn communities.
